Frequently asked questions

Everything you need to know about the product and billing.

Pre-Order FAQ:

What is a pre-order?
A pre-order is a purchasing arrangement made for an item that has not yet been released or manufactured. By pre-ordering, customers reserve the item in advance and usually receive it once it becomes available.
How long does it take for pre-order fulfillment?
Pre-order fulfillment typically occurs 2 to 3 months after the pre-order period ends. This allows sufficient time for manufacturing, shipping, and processing of the items.
How can I pay for my pre-order?
Payments for pre-orders can be made using credit/debit cards or through PayPal.
Can I cancel my pre-order?
Yes, you can cancel your pre-order within 1 week after placing the order. Please contact customer support to initiate the cancellation process.
Where can I find updates about pre-order merchandise?
Updates regarding pre-order merchandise will be posted in the news section of our website. Please check regularly for the latest updates on production status and shipping.

Ready Stock FAQ:

What is ready stock?
Ready stock refers to merchandise that is already manufactured and available for immediate purchase and shipment.
How long does it take to ship ready stock items?
Ready stock items are typically shipped within 1-2 business days after the order is placed.
Which payment methods are accepted for ready stock purchases?
We accept payments for ready stock purchases via credit/debit cards and PayPal.
Can I cancel my order for ready stock items?
Yes, you can cancel your order within 24 hours after placing the order. Please contact customer support to request cancellation.
Where can I find updates about ready stock items?
Updates about ready stock items, such as new arrivals or restocks, will be posted in the news section of our website. Be sure to check regularly for updates.

Shipping Courier (SF Express) FAQ:

What shipping courier do you use?
We use SF Express as our shipping courier for both domestic and international deliveries.
How long does shipping take with SF Express?
Shipping times may vary depending on the destination, but typically, domestic shipments arrive within 2-3 business days, while international shipments may take 5-10 business days.
Can I track my package with SF Express?
Yes, SF Express provides tracking services for all shipments. You will receive a tracking number once your order has been dispatched.
Are there any additional fees associated with SF Express shipping?
Additional fees such as customs duties or taxes may apply to international shipments, depending on the destination country's regulations.
What should I do if there's an issue with my SF Express delivery?
If you encounter any issues with your SF Express delivery, please contact our customer support team for assistance. We will work with SF Express to resolve the issue promptly.